Total Bear on Zoom - not only does Google Meet have it beat product-wise in almost every way, and now avail for non-GSuite users for free...but VR platforms like Teooh are coming to market which approximate real-life interactions much better.
Not only does Zoom not have a moat, it’s already losing market share and imo, will start hemorrhaging. Add another scandal or two...🤷🏼♀️
My take: (Building off of other takes namely from Hiten Shah and Gokul Rajaram)
Zoom was a band-aid solution to the rapid shift to remote life. Companies are now looking for video software that fits their unique problems, not a gatekeeping video chat service like Zoom. Companies like $API and Daily.co will likely take considerable market share.
COVID has been an incredible experiment in watching how an entire global workforce can adapt to remote work. For the most part, it was relatively easy. Educators were able to host classes over video, fitness instructors could stream their yoga classes, etc. However, there’s a lot of talk about the leading video conference providers not actually having a product-market fit. As you mentioned, Zoom gained notoriety for simply working, which is a pretty low bar to pass. It's not a moat by any means. Just working isn’t what much of their customer base needs at this point.
Now that the dust has settled, I expect enterprise customers to look for more elegant conferencing solutions that cater to their needs without the Zoom app's approval being needed to customize features.
Total Bear on Zoom - not only does Google Meet have it beat product-wise in almost every way, and now avail for non-GSuite users for free...but VR platforms like Teooh are coming to market which approximate real-life interactions much better.
Not only does Zoom not have a moat, it’s already losing market share and imo, will start hemorrhaging. Add another scandal or two...🤷🏼♀️
My take: (Building off of other takes namely from Hiten Shah and Gokul Rajaram)
Zoom was a band-aid solution to the rapid shift to remote life. Companies are now looking for video software that fits their unique problems, not a gatekeeping video chat service like Zoom. Companies like $API and Daily.co will likely take considerable market share.
COVID has been an incredible experiment in watching how an entire global workforce can adapt to remote work. For the most part, it was relatively easy. Educators were able to host classes over video, fitness instructors could stream their yoga classes, etc. However, there’s a lot of talk about the leading video conference providers not actually having a product-market fit. As you mentioned, Zoom gained notoriety for simply working, which is a pretty low bar to pass. It's not a moat by any means. Just working isn’t what much of their customer base needs at this point.
Now that the dust has settled, I expect enterprise customers to look for more elegant conferencing solutions that cater to their needs without the Zoom app's approval being needed to customize features.